Privacy Policy – Maidem
Last Updated: [Insert Date]
Maidem (“Company,” “we,” “us,” or “our”) is deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you access and use our application, website, and services dedicated to helping you hire reliable home maids for cleaning and cooking.
By accessing, browsing, or using Maidem, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect information directly from you when you register, book a service, or interact with our platform, as well as passively through your use of the app.
A. Personal Identification Information (PII)
This data is collected when you register or make a booking:
Contact Details: Full name, phone number, and email address.
Service Location Data: Home address or service location required for maid services.
Profile Data: Profile photo (optional).
Financial Data: Payment details (secured and processed via trusted third-party providers; Maidem does not store sensitive card information).
B. Usage and Activity Information
We track and collect data about your interactions with the Maidem platform:
App and website activity logs.
Complete booking history (past and current services).
User-submitted reviews, feedback, and rating data.
Service Preferences (e.g., preferred maid type, recurring schedule, service frequency).
C. Device and Technical Data
This information helps us optimize the user experience and ensure security:
IP address and geographic location data.
Device identifiers and device type (e.g., mobile, tablet).
Operating system and app version.
Browser information.
Cookies and other tracking data (as further detailed in Section 6).
D. Maid/Helper Information (For Service Providers)
For the safety and verification of our helpers, we collect:
Full name, phone number, and residential address.
Government-issued ID proof and completed background check details.
Skill certifications and training records.
Internal work history and performance ratings.
2. How We Use Your Information
The primary purpose for collecting your data is to provide and improve the Maidem service, including:
Account Management: To create, manage, and verify your Maidem account.
Service Provision: To process bookings, facilitate secure payments, and match you with the most suitable maid helper based on your needs.
Communication: To provide customer support, notify you about service status updates, promotional offers, safety alerts, and policy changes.
Safety & Compliance: To verify helper identity, conduct necessary background checks, and ensure safety and security for all platform users.
Improvement: To analyze usage patterns, improve app performance, enhance the user experience, and develop new service features.
We reaffirm that Maidem does not sell your personal data to third parties.
3. Sharing and Disclosure of Information
We share your information only in limited, strictly purpose-based circumstances:
With Booked Helpers: We share only the necessary details with the maid helper assigned to your booking, such as your name, service location, and service time.
With Third-Party Service Providers: We use trusted external vendors for essential functions, including:
Secure payment processing (Payment Gateway).
Helper identity and background verification.
Communication delivery (SMS and email vendors).
Legal Compliance and Protection: We may disclose information to government or law enforcement authorities when legally required, to respond to a court order, or when we believe disclosure is necessary to protect the rights, property, or safety of Maidem, our users, or the public.
4. Data Storage and Security
Storage Location: Your information is stored on secure, encrypted servers.
Security Measures: We implement industry-standard security practices, including data encryption, firewalls, and strict access controls, to protect your data from unauthorized access, loss, misuse, and alteration.
Responsibility: While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights and Choices
You maintain control over your personal data and have the following rights:
Access: You can request access to the personal data we hold about you.
Correction/Update: You may update or correct inaccurate or incomplete information directly through your Maidem account settings or by contacting us.
Deletion: You have the right to request the deletion of your account and associated personal data, subject to legal and regulatory requirements for record retention.
Opt-out: You can opt-out from receiving promotional marketing messages by following the unsubscribe instructions in those emails or by contacting support.
Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us via the email provided below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons) to:
Enhance website and app functionality.
Remember your preferences and login details.
Analyze app/website traffic and performance.
You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may limit your ability to use certain features of Maidem.
7. Children’s Privacy
Maidem is an adult service and is strictly not intended for users under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected PII from a child under 18, we will take steps to delete that information promptly.
8. External Links
Our app and website may contain links to third-party websites or services (e.g., news articles, social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the “Last Updated” date. Your continued use of the service after the changes take effect constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:
| Mode | Details |
| [insert support email] | |
| 📞 Phone | [insert phone number] |
| 🏠 Address | [insert physical address, if applicable] |